Land Acknowledgement
At Oak's Loft Care, our mission is rooted in providing inclusive, compassionate, and holistic care. We recognise that true care and wellness cannot exist without acknowledging the history of the land on which we operate. We provide in-person care on the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples. This land is connected to the London Township Treaty of 1796 and the Dish with One Spoon Covenant Wampum, representing an historic commitment to peaceably share and care for the resources of this region. We also recognise our three neighbouring First Nations communities: Chippewas of the Thames First Nation, Oneida Nation of the Thames, and Munsee-Delaware Nation. We acknowledge the enduring presence, deep traditional knowledge, and resilience of First Nations, Métis, and Inuit peoples living in our community. London is home to a vibrant, growing urban Indigenous population.
Why this matters to our care: As an organisation dedicated to healthcare and caregiving, and working directly with people in our local community, we recognise that historical and ongoing colonisation has created deep, systemic disparities in health, well-being, and institutional access for Indigenous communities. We believe that true care means actively working to dismantle these barriers, and acknowledging the land is a vital first step. We are committed to fostering culturally-safe care spaces, continuous internal learning, and supporting Indigenous health equity across the region.
Accessibility Statement
Our Commitment to Accessibility and Inclusive Care
At Oak's Loft Care, inclusion is at the core of who we are. We believe that everyone deserves equal access to compassionate care, dignity, and independence. We are fully committed to ensuring our physical spaces, digital services, and communications are accessible to people of all abilities, in alignment with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Web and Digital Accessibility
We strive to ensure our website is usable for everyone. Our digital platforms are continually updated to meet the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Features include screen-reader-friendly text, high-contrast layouts, and navigable keyboard structures.
In-Person and Physical Spaces
As an in-person care provider, our physical spaces are designed with accessibility in mind. We welcome service animals, support persons, and assistive devices in all areas. If you require specific physical accommodations prior to your arrival, please let our team know so we can prepare the space for you.
Accessible Formats and Communication
If you need any of our documents, intake forms, or health information in an alternative format (such as large print, plain language, or digital audio), we will provide them. Please contact us to make a request.
Feedback and Continuous Improvement
Accessibility is an ongoing journey. We welcome your feedback to help us identify, remove, and prevent barriers to care. If you experience any issues or have suggestions, please contact our team.
Privacy Statement
Our Commitment to Your Privacy
Oak's Loft Care is a health information custodian under the Personal Health Information Protection Act (PHIPA). We are committed to protecting the privacy and confidentiality of your personal health information.
Our Practices
We collect, use, and disclose your personal health information to provide you with health care services, process payments, and comply with legal/regulatory requirements. We only collect the minimum amount of information necessary for these purposes.
Your Rights
You have the right to access, and request corrections to, your health records. To make a request, please contact our Privacy Contact Person.
Contact Us
If you have questions about our privacy practices or wish to make a complaint, please contact us.
If we cannot resolve your concern, you have the right to contact:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8